Privacy policy

Dolphin Commerce is a sole proprietorship of Soyeb Pervez Jim, at Sutia Bazar, 6 No Ward, Jatia Union, Ishwarganj, Mymensingh-2280, Bangladesh. We make software that online shops use to sell: an inbox for Facebook Messenger, an AI assistant that drafts and sends replies, order and courier management, the shop's website and app, and its accounts.

This policy covers the shop owners and staff who use Dolphin Commerce, and the customers who message, comment on or buy from those shops. For a shop's customer data, the shop decides what is collected and why, and we process it on the shop's behalf.

• Shop accounts: name, email, phone, and the shop's settings, products, prices and stock.
• From Facebook and Instagram, when a shop connects its Page: messages customers send to the Page, attachments (photos, voice notes), the customer's name and profile picture, the Messenger ID Meta assigns them for that Page, which ad or post started the conversation, delivery and read status, and comments on the Page's posts and ads.
• Orders: the customer's name, phone, delivery address, items and payment method, whether entered by staff, the AI assistant or the customer on the shop's website.
• Delivery: parcel status, delivery charges, and the courier's record of how often a phone number has accepted or returned parcels, used to warn the shop about likely fake orders.
• Shop websites: pages visited, device and approximate location, for the shop's sales analytics.

• To show the shop its conversations and answer customers, by staff or by the AI assistant.
• To create, deliver and track orders, and to keep the shop's accounts.
• To show the shop which ads bring in customers and sales.
• To keep the service secure, fix problems and improve the AI assistant's replies for that shop.

We do not sell personal data, and we do not use one shop's customer data for another shop or for advertising.

• Meta (Facebook, Messenger, Instagram), to receive and send messages and read ad information.
• AI model providers reached through OpenRouter, which read conversation text to draft replies. They do not receive the shop's other data.
• Braintrust, which keeps logs of AI requests for 14 days so we can check and improve the assistant's replies.
• Steadfast Courier, to book and track parcels.
• Email and SMS providers, to send order confirmations and sign-in codes.
• Hetzner and Cloudflare, for servers, storage and security.

Data is kept while the shop uses Dolphin Commerce.

When a shop owner asks us to remove their shop's data, we remove all of it within 7 days and do not keep a copy. That includes products, orders, customers, conversations and accounts.

Logs of AI requests kept by Braintrust delete themselves 14 days after they are made.

A customer's own deletion request is handled as described on the data deletion page.

A customer can ask the shop they dealt with, or us directly, to see, correct or delete their data. See how to delete your data.

Email [email protected] or call 01718007639. Post: Dolphin Commerce, Sutia Bazar, 6 No Ward, Jatia Union, Ishwarganj, Mymensingh-2280, Bangladesh.